Refund policy

Return & Refund Policy

Last updated: December 30, 2025

At Unchained Coffee, we take pride in delivering high-quality coffee with purpose. Because coffee is a perishable food product, we have specific guidelines regarding returns and refunds.

All Sales Final on Food Products

Due to food safety and freshness standards, all coffee sales are final once shipped. We are unable to accept returns or exchanges on:

  • Opened products

  • Unopened food products once shipped

  • Gifted or promotional coffee items

Damaged or Incorrect Orders

Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the damaged or incorrect item(s), including packaging

If approved, we will offer one of the following at our discretion:

  • A replacement product

  • Store credit

  • A refund to the original payment method

Lost or Stolen Packages

Unchained Coffee is not responsible for packages that are marked as “Delivered” by the carrier but are lost or stolen afterward.

For local porch deliveries, responsibility transfers to the customer once delivery is completed.

Shipping Costs

Shipping costs are non-refundable, except in cases where an error was made on our part (such as shipping the wrong item).

Refund Processing

If a refund is approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for your bank or credit card provider to process the refund

Non-Refundable Situations

Refunds or replacements will not be issued for:

  • Buyer’s remorse

  • Incorrect address provided at checkout

  • Delays caused by shipping carriers

  • Normal variations in flavor preferences

Contact Us

If you have questions about your order or this policy, please reach out to us:

📧 unchainedcoffeebrand@gmail.com
🌐 https://unchained-coffee.com